The Brokerage Service's role begins after the stage at which an assessment or review has been completed and an initial support plan agreed with a customer who has adult social care needs. The Brokerage Service must have excellent knowledge of available resources and support in the wider market, and using this knowledge will work with the customer to consider if there are further opportunities to meet their needs using informal networks and support; and, where this is not possible, identify support that meets eligible needs cost effectively. The Brokerage function will arrange and contract with that support where the Council is providing a managed budget on behalf of the customer, arranging placements and support provision across all service types (e.g. care homes, and home care) and for all adult social care client groups, following the Council's protocols and negotiating with providers to ensure needs are met and that the Council gets best value for money, working as appropriate with service users and their representatives to source the appropriate support.
The Service principally operates Monday to Friday during office hours, but may also be required to operate at weekends.
? QCF Diploma Level 3 (or equivalent) in a relevant area or equivalent experience in social care and/or health sector.
Knowledge and Experience:
? An understanding of current demands and challenges in health and social care.
? Knowledge of the issues surrounding the Council's relationship with Urgent Care System including Acute/Community Hospitals and the discharge process.
? Ability to understand and work within a complex commissioning environment.
? Extensive experience of using ICT systems such as Care Director, Microsoft products.
? An understanding of contract management, procurement and performance management processes.
? An understanding or experience of working in a social care/health provider, commissioning organisation or assessment and case management team.
? Experience of developing complex data systems and producing reports in a range of formats.
? Demonstrate excellent communication skills both written and oral.
? Demonstrate excellent interpersonal and numeracy skills.
? Ability to manage a range of issues and conflicting demands linked to tight and unexpected deadlines.
? Ability to audit or analyse information from a variety of sources and identify trends and themes.
? Ability to work effectively with minimal supervision and able to manage own workload.
? Be a team player who is willing to support others and cover additional areas of work as and when necessary.
? Able to build effective workplace relationships.
? Demonstrate an ability to deal with challenging and conflicting situations whilst maintaining effective working relationships.
? Ability to adapt to new legislative and policy/process requirements and apply these operationally.
? Ability to use monitoring information to make sound judgements and recommend appropriate courses of action.
? Ability to analyse and collate data to a high level of accuracy from a variety of sources.
? Be able to develop complex data systems and evolve these as required to meet changing demands.
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