We are Unum (pronounced you-num) and we’re one of the UK’s leading financial protection insurers; that means we sell Income Protection, Critical Illness cover and Life Insurance. You may not have heard of us before, so you probably don’t know that we’ve been around for over forty years and insure more people under our Income Protection products than Aviva, Legal and General, or Canada Life – companies you’re more likely to have heard of. We are working towards becoming the Employee Benefits provider of choice for working Britain.
To provide excellent customer service that supports the activities of the Broker Service team, to ensure all aspects of policy administration are completed within agreed timescales and meet quality standards.
Log Existing and New business quotes, and monitor quotes over 300 lives, including:
- Proactively managing quote target dates with the customer and internally, ensuring completed quote meets broker requirements
Sets high goals for personal accomplishment and contribution to team/department goals; monitors progress and works diligently to meet/exceed goals
Develops strong business partnerships as a result of credibility, comprehensive understanding of the business and openness to diverse ideas / experiences and strong leadership skills; viewed as a subject matter expert by others. Provides high level of technical/professional knowledge and mentoring; stays ahead of internal and external trends.
Applies critical thinking to make good fact-based decisions after assessing potential business implications holistically; shows good judgment in options selected.
Applies broad business knowledge of internal/external trends and evolving customer needs to lead and drive change, provide highly credible advice/counsel, and identify potential business process/ technology improvements that best achieve business goals
Uses appropriate influencing strategies and compromise to gain genuine agreement and achieve area and business goals.
Interacts with others, internally and externally, in a way that gives them confidence in one's intentions and those of the organization; operates with highest integrity/ethics.
Required Knowledge and Skills:
Develops solid knowledge of the Group Risk marketplace and Group products
Develops knowledge of processes in other Unum business areas and their impact on Group Business processes
Basic understanding of the customer feedback process
Basic understanding of service level agreements and business targets
Develops knowledge of corporate regulatory framework and standards including TCF, Risk Management and other Corporate programs
Minimum entry criteria:
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