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Broker Fraud Investigator

Posted 16 May by LV= Featured Ended
About the Role

Working as a Broker Fraud investigator in our Brentwood office - this is an entry level fraud position where you’ll be given all the training you need to be able to support our teams throughout the business.

This is an exciting role where you’ll work to identify and reduce fraudulent activity by policyholders of LV= Broker. You’ll undertake policy validation checks on LV= Broker Personal and/or Commercial Lines policies and, where required, investigate potential fraudulent activity. The role will require engagement with brokers, customers and third parties to progress anti-fraud investigations. Where fraud is identified - you'll need to consider what actions are required and implement the necessary corrective action.

A full time role working Monday - Friday, 9:00am - 5:00pm, this is a great opportunity to learn new skills and progress within the department.

About You

You are natural for problem solving and have a great eye for detail as well as excellent commutation and organisational skills to be able to address issues in a professional and timely manner.

Good computer systems and data inputting are also great skills to bring to this role as well.

You don’t have to come from an insurer / insurance broker background but an understanding of Personal Lines & Commercial insurance products would be advantageous.

The Details

Key accountabilities

  • Undertake SIRA checks to identify potential fraudulent activity in line with agreed process, procedures and timescales.

  • Achieve agreed service, productivity, quality and performance targets in line with business and personal objectives.

  • Be aware of and comply on an ongoing basis with all legal, regulatory and industry body codes of practice (DPA, FCA, CIA).

  • Take personal ownership for applying TCF within the role and assist in embedding it within the culture of the team.

  • Play a pro-active part in identifying self-development needs in order to achieve personal and business goals and address these through role progression, personal development and training.

    Required skills & experience:

    • Experience of & understanding of LV=Broker Personal Lines & Commercial insurance products.

    • Ideally an insurance broker or insurer background.

    • Good communication skills.

    • Good organisational skills.

    • Able to work without supervision & be self-motivated.

    • Good numerical and analytical skills.

    • Good IT skills.

    • Good understanding of & ability to assimilate regulatory

About the Rewards

This role is a Band A in the LV= Structure. To find out more about our bands. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

  • 24 days' holiday - which increases after two years’ service
  • an annual bonus scheme based on company and personal performance
  • a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
  • a competitive pension for which LV= will pay twice the amount you pay, up to 14%
  • a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkenIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer. Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here.

Reference: 35160969

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