Broadcast Delivery & Support Engineer

Posted 14 November by Maclean Moore Consulting
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Title: Delivery and Support Engineer

Role Type: Permanent

Location: Hybrid working in the Reading area

Salary: £50,000pa

The Role

I am working with one of the world’s leading manufacturers of broadcasting & media equipment who are searching for a proven Broadcast Engineer to support their clients worldwide using the sQfamliy of recording servers, editors and LiveTouch replay systems.


  • Provide industry leading customer service with innovative solutions to overcome challenges faced by clients and customers
  • Use advanced troubleshooting techniques to provide solutions to the unique needs of customers
  • Work directly with the Support Account Managers and Product SMEs to reproduce and resolve cleint issues
  • Drive communication
  • Push projects that improve support-related processes and the overall technical support experience
  • Write tutorials, how-to videos, and other technical articles to aid future engineers
  • Communicate with customers in order to provide prompt and accurate feedback
  • Make sure that all issues are properly logged within SFDC, JIRA and support programs
  • Prioritise and manage several open issues at one time
  • Put together accurate and timely reports
  • Write designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using in-house technology

Technical Skills Required

  • A background in working with and supporting the sQ Server and editor product family
  • A strong understanding of Video, Broadcast production techniques
  • Commercial knowledge of digital and analogue electronics and digital and analogue video and audio systems
  • Extensive knowledge of Compressed & Uncompressed Broadcast Standards (2110, 2022, NDI, SRT)
  • Significant knowledge of Broadcast test equipment (Telestream PRISM, Phabrix, IP & SDI)
  • Solid understanding of IP switch configuration and network architecture such as L2vsL3, PTP, Multicast
  • Proven knowledge of server-based applications and computer networking
  • Knowledge of Windows and Linux (Ubuntu)

Maclean Moore Job ID: JN906239DSE

Required skills

  • Broadcast
  • Broadcast Engineering
  • Media
  • Support Engineers

Reference: 51619531

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