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Brazilian/Portuguese Speaking Customer Service Advisor

Posted 26 February by Mploy Staffing Solutions Easy Apply Ended

Brazilian Portuguese/English Customer Service Agent ongoing temporary position
Hourly Rate: £8.21 (Different shifts and hourly pay available)
Hours: 37.5 per week on a rota basis, 1 in 3 weekends
(only 5 days out of 7 worked per week)

Short description

Would you consider yourself a well rounded character that enjoys dealing with people?

We have an immediate opportunity for Customer Support Advisors with fluent written and spoken Brazilian Portuguese/English language skills to join our business. You will need to demonstrate previous experience of dealing with customers and the general public; this could include experience within Hospitality, Retail or any other Customer Service position.

What you'll be doing

  • Provide customer support via multiple touch points - Chat and email
    * Accurately log customer and product information into our system
    * Proactively develop skills and knowledge through effective use of systems
    * Understanding customer care and apply to all customer touch points
    * Share knowledge gained with team through effective knowledge transfer
    * Maintain a high standard in personal KPI targets as defined
    * Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
    * Achieve customer targets by resolving customer issues in a timely manner
    * Knowledge proactively shared with the business and captured in a formal manner

Reference: 34555631

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