Brand/Reputation Management Project Lead (Outside IR35)

Posted 13 October by PROPMs
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Require an experienced brand professional to lead improvements to a high growth online consumer business in response to varied Trust Pilot reviews. The goal being to implement change in the business with a way of handling feedback and also ensuring lessons learned from the feedback are addressed.

This assignment will require:

  • Understanding the business and feedback received
  • Scoping the improvements required
  • Implementing process for handling reviews
  • Proposing changes to customer service and online presence
  • Ensuring consistent brand messaging throughout
  • Liaison with legal team as required

Skills required:

  • Mix of brand management and project management skills
  • Online business customer service experience
  • Process and business improvement skills

Immediate start

c.£550/day outside IR35

Largely remote work with some UK South travel

3 month contract

Required skills

  • Brand Management
  • Management
  • Process Improvement
  • Online Retail
  • Reputation Management

Reference: 44355876

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