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Branch Receptionist / Coordinator

Posted 31 January by Your World Healthcare Ended

Our client is one of the UK’s major supplier of free no obligation hearing tests and high-quality hearing aid technology.

Branch Receptionist / Coordinator

Location: Leeds

Hours: Tuesday - Saturday, 9am - 5pm

Job Type: Permanent

Salary: £16,575 per annum + monthly bonus incentives

Job Purpose:

To make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management, seeking and securing "home-made appointments", provision of exceptional customer care, maximising sales of accessories and care plans and ensuring a well-presented branch consistent with premium brand.

  • Manage multiple dispenser diaries to maximise appointment potential
  • Make "real" forward booked appointments
  • Reschedule and bring forward appointments tactically to maintain full diary
  • Maximise appointment attendance by confirming all appointments with clients
  • Meet and greet clients warmly and professionally and provide refreshments
  • Answer all inbound calls according to policy
  • Take the initiative to promote the wellness programme, sell accessories and care plans, etc
  • Proactively promote Wellness Programme to achieve referrals, following up by calling "names" to secure appointments
  • Keep accurate records, on Company systems and manually as appropriate
  • Maintain accurate and timely weekly sales and stock reporting
  • Handle incoming and outgoing post

Required skills

  • Appointments
  • Calls
  • Customer Care
  • Diary Management
  • Sales

Reference: 33983957

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