Branch Manager

Posted 6 February by Ramsdens Financial

Working Hours: 38.75 hours over 5 days per week

Benefits: 28 days Holiday including Bank Holidays increasing to 33 with service, Birthday Holiday, Childcare Vouchers and Uniform provided.

The first Ramsdens branch opened in 1987 in Stockton-on-Tees and since then we have been trusted by over 1 million people to provide a simple solution to meet their needs. We are a diversified retailer which provides foreign currency exchange, jewellery retail and pawnbroking.

Now we need you, yes you! Ramsdens are currently on the lookout for a customer focused Branch Manager who works hard to deliver all of our company services and procedures. This is an exciting opportunity in a new location for Ramsdens. Get rewarded and we will help take your career forward. Full training will be provided, you will be required to attend a week's induction at our Training Centre in Middlesbrough.

  • Review operational turnover, maintain maximum efforts to achieve agreed operating income.
  • Manage and closely control company assets
  • Support branch staff
  • Ensure staff are fully trained and maximise all sales opportunities
  • Maintain high standards of branch housekeeping
  • Maintain a safe working environment adhering to Company Health and Safety policies
  • Ensure staff are effectively trained, coached to meet branch requirements and review staff performance
  • Manage and control window displays
  • Monitor stock handling by staff
  • Cooperate with audit team
  • Actively participate in marketing promotions
  • Competitor intelligence
  • Monitor and review employee absence
  • Assist branch recruitment where necessary
  • Manage customer complaints

Essential attributes of the Branch Manager:

  • Able to take responsibility for at least one other staff member
  • Demonstrate a potential to lead and an understanding of managing performance issues
  • Face to face customer service experience
  • Able to demonstrate commercial thinking ability
  • Show awareness of business operating processes
  • Able to manage own and other time effectively
  • Able to give and take clear instruction verbal and email. Good listening skills
  • Able to solve problems with both staff and customers alike
  • Take pride in personal presentation
  • Must be able to build external relationships outside of the business that will allow for long term growth
  • Basic PC Skills with the ability to learn new tasks quickly

Desirable attributes of the Branch Manager:

  • Proven experience of leading and managing small teams
  • Capable of effecting high performance and deal with performance issues
  • Jewellery sales experience
  • Pawnbroking experience
  • Able to understand Company processes and procedures and the impact on day to day branch activity
  • Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
  • Able to use menu driven packages with confidence

Think you have what it takes to be a Branch Manager? Please click the 'apply now’ button below and send us your CV, complete with cover letter....

Required skills

  • Communication Skills
  • Customer Service
  • Jewellery
  • Teamwork

Application questions

Are you flexible to work any day of the week?
Have you got face to face customer service experience in either a financial or jewellery environment?
Do you possess up to date PC skills?
Have you got one year's minimum retail store management experience?
By submitting I understand that I am giving consent to the Company to conduct a Credit Bureau Check?

Reference: 34409099

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