Do you have proven managerial skills with the ability to drive sales? Can you lead by example, and deliver challenging KPIs through your talented team? If you have a natural flair for figures, together with exceptional customer service skills we would love to hear from you!
We are recruiting an experienced Branch Manager to join our talented team at our Hastings Post Office.
What will you do?
Achieving all store KPIs through your effective people management, you will ensure the branch delivers a faultless customer experience by creating an exceptional customer service led culture. Working in a fast paced environment, you will drive sales initiatives and ensure your talented team are maximising all selling opportunities by having the appropriate conversations, whilst ensuring full compliance with the Financial Services Association and all other relevant legislation. You will also have full accountability of the Branch Profit and Loss account, whilst monitoring security processes ensuring these are adhered to at all times.
Working with the Area Manager and Operations Manager, you will strive to deliver all store targets but also area targets as well, so if you enjoy working in a target driven environment, where your ability to drives sales and implement new initiatives can really make a difference, this is the ideal opportunity for you!
Who we're looking for:
Along with previous retail management, you will be comfortable with managing the employee lifecycle from recruitment, training and development to appraisals and disciplinary processes. A background in Financial Services or Post Office will prove advantageous however, your ability to lead and motivate your team to ensure success for the store will be essential, as will previous experience of working towards and achieving demanding targets within tight budgets. Ideally you will have experience of managing a profit and loss account together with the ability to build and maintain positive working relationships both internal and external, all whilst demonstrating your excellent communication and organisation skills.
Successful candidates will need to provide five years continuous referencing and consent to undertake the security checks carried out by the Post Office.
What's in it for you?
You'll be joining a business that's as sharp and driven as you are. One where hard work is noted and great results get rewards. This means there are all kinds of possibilities for ambitious, talented people to go far. In a business as big as ours, there really are No Limits. If you want to develop your career further, WHSmith is the place for you. As well as access to lots of development opportunities, you will receive our excellent benefits package including 25 days holiday, generous staff discount*, annual performance related bonus*, pension and much more! *after initial qualifying period.
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.
At WHSmith we love to see our people progress, so there are No Limits to where your career can go!
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