Our client is one of the largest and oldest independent Builders’ Merchants in the east of England with fourteen diverse sites. They are able to meet the needs of the professional builder and decorator, and those of their private customers.
This is an exciting career opportunity and a rare chance to manage a store in an exciting location. You will contribute to achieving the company’s monthly and yearly financial and business objectives, including establishing our client as the 'Retailer of Choice’ in it’s market.
Leading and developing a cross-functional team, you will manage and motivate the team to achieve branch and company objectives which includes performance reviews, appraisals and disciplinary meetings. Gaining up-to-date knowledge of area developments and competitor activity, you will create, manage and develop a branch business plan and work with Management to agree the branch budget. Developing sales to agreed levels, through new and existing business, you will pro-actively market the business for the branch and control and where possible reduce costs by managing stock to agreed levels.
Delivering excellent customer service to both internal and external customers, you will deal with customer queries, projects and complaints in a prompt and effective manner, consistently meeting customer requirements. You will build strong relationships with customers and suppliers, merchandisers and other partners and organise events and initiatives to promote good relations and sales development.
You will need a sound knowledge of the decorating industry with the tenacity to deliver objectives and achieve targets. You must also have the ability to identify new market and product opportunities and provide excellent customer service in accordance with our Customer Charter. This will require good communication both internally and externally.
This role is 40 hours per week.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
- Customer Service