Bookings Care Coordinator - Nailsworth

Posted 14 May by Blackrock Search Ltd Easy Apply Featured

Position: Bookings Care Coordinator - Nailsworth

Location: Nailsworth. Gloucestershire

Salary: £18,000 per annum

The core working hours for this role will be office based, however the post holder may be required to work at another office, as requested by the Registered Business Manager to meet the business needs. This role is not home based

Main purpose of the role:

Manage and support a group of Carers to deliver Live in Care to clients

Manage and co-ordinate all bookings for a designated area in a proactive and forward-thinking approach

Responsible for the compliance of the carers, by supporting the Care Manager.

Participate in the Out of Hours and Emergency Cover "Out of Hours" On Call Rota

To ensure that the care services provided are Safe, Effective, Responsive, Caring and Well Led.

Main responsibilities:

To be responsible to the Bookings Manager for the day to day service provision to the Clients by producing detailed work rotas for the Care Workers and providing both written and verbal instructions/guidance to them.

To be responsible for communicating rotas and confirmation of bookings to clients.

To record all activity on staff plan - including care calls, telephone conversations, emails received.

To promptly deal with any urgent or emergency calls by contacting emergency services, family, care managers and carers to support the situation.

To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care.

Ensure that any complaints or safeguarding concerns are escalated to the Manager immediately. Record all details on Staff Plan.

Ensure that all inbound enquiries are recorded with clear details. Inform the Manager of any new enquiries.

To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.

To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.

To maintain confidentiality at all times and adhere to the Company’s Confidentiality Policy.

To report to the Bookings Manager any issues regarding the legislative requirements concerning the services provided and the staff providing them.

To report to the Bookings Manager any financial issues that have an impact on the overall budget.

To produce reports as required by the Bookings Manager.

To maintain accurate records.

Participate in the "out of hours" on call rota and provide support for carers and clients. Cover any unallocated calls by either sourcing a carer or completing the call, in person to ensure that the client is safe.

Compliance:

To assist the Bookings Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.

To assist the Bookings Manager in carrying out surveys

Identify training requirements and ensure all staff undergo all mandatory training and allow for this within their rotas.

To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.

To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Clients.

General:

To assist the Bookings Manager in the aim of the Company in providing a quality

service by a team of trustworthy, well trained and reliable Care Workers.

To carry out any other tasks required by the Bookings Manager

Essential:

  • Experience in care provision at a level that reflects the responsibilities of the post
  • Good literacy and numeracy skills
  • Good presentation skills
  • Computer literate
  • Understanding of legislation concerned with care provision
  • Administrative experience
  • Full driving licence
  • Owner driver
  • Enhanced DBS

Desirable:

  • NVQ 2
  • Professional qualification
  • Experience as a supervisor or senior care worker or other role within a care providing organisation.

Competencies:

  • Dedication and commitment
  • Effective team player
  • Good communication skills and time management
  • Sound understanding of good care principles
  • Ability to cope under pressure
  • Calm and patient
  • Ability to deal with change or emergencies
  • Ability to display empathy and understanding
  • Flexible and reliable

Skills:

  • Dedication and commitment
  • Effective team player
  • Good communication skills written and verbal
  • Good administrative skills
  • Good planning and organisational skills - time management
  • Sound understanding of the principles of good care
  • Ability to cope under pressure
  • Calm and patient
  • Ability to cope with change
  • Ability to empathise and be understanding
  • Flexible and reliable
  • People management skills

Required skills

  • Bookings
  • Co Ordinator
  • Elderly
  • Social Care
  • Elder Care

Reference: 35133193

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