Booking Team Administrator

An exciting opportunity has arisen to join this fantastic training organisation on the outskirts of Bradford city centre. A company that has grown organically over the years and continues to go from strength to strength is looking for a Booking Team Administrator to join their busy team to provide support and assistance to the wider team. The Booking Team Administrator will have come from an administrative/customer service background and be looking for that next challenge. The role will be varied and will require the successful candidate to think on their feet, main duties will involve.

• Answering the telephone promptly and directing calls to appropriate staff and management
• Booking delegates onto courses
• Dealing with any course queries from both trainers and delegates
• Accurately and promptly processing certificates
• Post-course administrative duties including recording of learners scores
• Accurately and promptly updating relevant database to record administrative tasks carried out.
• Providing a courteous, efficient, and accurate administrative support service
• Dealing with day-to-day customer enquiries courteously, effectively, and efficiently.

This is a fantastic opportunity to join a great team and wider organisation, all training will be provided, the ideal candidate will have.

• Good administrative skills
• Strong organisational skills and attention to detail.
• Exceptional customer service focus
• Strong working knowledge of all mS Office packages
• Excellent interpersonal and communication skills
• Personal resilience demonstrated through the effective management of difficult customers/ complex queries
• Good team working behaviours alongside the ability to work independently.
• Ability to prioritise workload and carry out multiple tasks simultaneously.
• Flexible approach to work with a focus on delivery to deadlines and high standards

This role will be fully office based until the completion of your 6-month probation and then a hybrid working week will be introduced. Free parking on site, 9-5 Monday-Friday. If you feel you hold the above skills and attributes, please send your CV for a confidential discussion.