Booking Manager

Posted 23 February by Showsec International Featured

Showsec is a market leading event security and crowd management organisation. We provide skilled personnel who deliver front line services throughout the UK.

Utilising the twenty-five booking agents and supervisors in our Head Office in Leicester, as well as the bespoke IT based booking management system, the Booking Manager is responsible for meeting the staffing demands of our operational projects. Working in the Product Resourcing Department alongside the Recruitment and Training Departments, you will be required to meet the ongoing challenges of forecasting, planning, and fulfilling the operational staffing needs of the business.

Our clients and operational project teams create over 250,000 operational positions each year which need filling. Although advanced planning can help fill most, some arise from short term demands or staff cancellations so the ability to adapt is necessary.

We are seeking an individual who can demonstrate commitment and can evidence both a systematic and analytical approach to work whilst demonstrating innovation and implementing change to enhance our service provision, together with meeting the short-term needs of our clients. It is essential for the individual to be an outward-facing strong communicator with leadership, motivational skills, and a determination to succeed. If you are a committed and organised individual with an ability to manage, plan, prioritise and use your initiative, this fast-paced role could be for you.

As the Booking Manager, your main duties are:

  • To lead and encourage the current Booking team to deliver on the short, medium, and long-term operational demands set by clients

  • To provide the Head of Product Resourcing with detailed resource forecasting for the planning of events, setting of targets and measurement of outcomes

  • Being systematic, creative, and innovative in finding solutions to both the short and long-term challenges to ensure events are appropriately staffed

  • Working in conjunction with our team of UK Operational Managers to ensure client requirements are captured on the bespoke booking system

  • Direct line management of the booking supervisors providing guidance, motivation, development opportunities, while ensuring they are working in a structured and pro-active manner and leading their own teams of booking agents

  • Structuring the departments to deliver measured SLAs and KPIs, ensuring maximum success is achieved through our e-booking procedures and inbound and outgoing phone systems

  • Making decisions regarding transportation for events with the upmost attention to detail at all times

What we will be looking for in you as the Booking Manager:

  • Strong people management skills with proven experience of leading and motivating a team to achieve targets

  • Strong data analysis and reporting skills to provide key reports and metrics on a regular basis

  • Ability to multi-task, problem solve and prioritise efficiently whilst working to strict deadlines

  • Excellent communication skills at all levels, including the ability to present complex matters both verbally and in report form

  • A positive solution driven individual who values success and wants to play a significant role in a company of likeminded people

  • Budgetary management and resourcing experience

  • PC literate with a strong understanding of MS Office


  • Salary of £36,468 per annum

  • 37.5 hours per week with some demand led weekend and evening work on a rotational basis

  • Pension scheme

  • Non-contractual bonus*

  • Private medical scheme*

  • 24 days holiday + 8 days public holiday

  • Additional "holiday payment" equivalent to 2% of annual salary*

*upon successful completion of probationary period

About Showsec:

Showsec specialises in crowd management and event security. We are dedicated to creating safe event environments while delivering the highest standards of service. We employ 130 permanent staff and over 3,000 casual staff. The Company has had consistent growth for over 15 years and delivers over £25 million of business across 450 sporting, concert, and festival venues throughout the UK.

Based on core commitments to safety and our company values we are a market leader and a highly rated approved contractor under the Security Industry Authority scheme.

Required skills

  • Budget Management
  • Resource Management
  • Supervising Others

Application questions

Do you have experience of supervising and managing a team?
Do you have budgetary management experience?
Do you have data analysis experience?

Reference: 34545106

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job