Booking Coordinator

Posted 2 August by REED Health & Care
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Imperial College Health care NHS trust provides acute and specialist health care in London for around a million and a half people every year. Formed in 2007, we are one of the largest NHS trusts in the country, with nearly 11,000 staff.

As a booking coordinator you will be the primary contact point for all the line managers. You will maintain the delivery of a high quality service to all managers requiring temporary staff and to manage the execution of a operational requirements for specific accounts within REED staff bank portfolio to ensure that:

Service levels meet and exceed client expectations
contract performances and client satisfaction leads to reference ability, retention, and extension of the contract term and scope

You will be the point of contact for operational matters within the trust and it is expected that most queries and tasks will be resolved at this level. your role will include the delivery of excellent service, quality standard, client relationships management and adherence to financial targets. 

What makes a good booking coordinator?

To be successful in this role you will ideally have some of the following experience:

Experience in an office environment 

Experience in customer service or phone base experience would be ideal

PC iterate in packages including word and excel

Ability to learn new IT based systems is essential

excellent customer service skills

exceptional communication skills

You will need to have GCSE Maths and English or equivalent (Grade C or above)

Ideally experience in a recruitment environment, ideally in a NHS environment would be desirable but not essential 

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 38597859

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