Bodyshop Front of House Manager
My client a Prestige Audi & VW approved Accident Repair Centre in North London are currently looking to recruit a Front of House Manager in London-Camden.
·Numerate and literate to the level required and able to communicate professionally
·Task orientated and able to retain/use multiple pieces of information from multiple sources
·Confident and self-assured
·Responsible and accountable
·Fast paced, forward looking and proactive
·Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.
·Deliver the professional greeting of clients and visitors, to the highest standards
·Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
·Implement dynamic operational working procedures, to support the delivery of service excellence
·Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
·Implement safe working practices to ensure safety of building occupiers and visitors
·Lead monthly management report meetings with the client and build strong relationships with key business leaders
·Strong detail analysis of service delivery and identify continuous improvements
·Monitor the team’s performance promoting achievements and identifying weaker areas for improvement
·Identifying and explaining suitable claims and repair solutions with and for our retail customers
·Inputting all new enquiries onto the Database Management System, including adding new notes and sending emails
·Liaising with our business partners, subcontractors, insurance companies and loss adjusters
·Taking part and actioning outcomes of daily team meetings
·We will be looking for evidence of clear communication skills (oral, written and comprehension)
·Computer literacy and proficiency in using Microsoft Outlook, Word and Exel
·Ability to request and sort necessary information relating to key tasks
·Superior organization skills and excellent customer feedback
Please contact Lewis on
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