An excellent opportunity has arisen for an enthusiastic Customer Service Advisor to provide five-star Customer Service within a leading pathology and diagnostic organisation, based in the heart of central London.
Are you a pro-active candidate, ideally a graduate in Biomedical Science or equivalent Medical related qualifications? Are you passionate about the quality of customer service you deliver? Do you have excellent communication skills with 6 months + proven call centre service experience ideally from within a medical call centre? If so, keep reading. You would be mad to miss this exciting opportunity!
The role will consist of providing front-line first class customer service to clients, customers and doctors. Confidentiality will be essential due to the nature of calls (discussing test and diagnostic results, along with explanation of the test result process to clients). Arranging couriers, handling supplies, dealing with general requests from staff and general up keep of your working area.
This role works on a rota / shift pattern and alternates from days and afternoon on a weekly basis. Depending on the rotation, the shifts will be:
The day shifts: 7am - 4pm, 8am - 5pm or 9am - 6pm
The late shift: 11am - 8pm or 2pm - 11pm
Saturday`s and Sunday`s is also rotated however this is given as overtime.
9 hour shifts covering main working hours of 8am - 6pm
Please make sure you are able to commit to these shift patterns before applying for this position.
To succeed in this role, you will need to be friendly, articulate, assertive and an excellent team player as well as have a friendly and empathetic manner when handling all telephone calls.
In return this fantastic organisation offers an attractive package which includes: salary of £21,216, 23 days` annual leave, company pension, life assurance, an interest free season ticket loan scheme and a great working team environment!
What are you waiting for? Apply now: quoting ref: MFB/21969
We look forward to receiving your application.
Ritz Recruitment (Emp Agy)
- Biomedical + Science Customer Service
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