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Billingual Customer Service / Call Centre

Posted 5 February by Insight Recruitment Solutions Featured Ended

Do you speak Greek, Portuguese, French, German, Turkish, Arabic (North African) or Italian?

My client is looking for a Customer Service Co-Ordinator who speaks an additional European language.

Working on a 4 days on, 4 days off, 12 hour shift pattern (including weekends and public holidays) the medical co-ordinators role is to handle requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies.

  • 24/7 emergency medical assistance case handling
  • Managing customer expectations in line with operational guidelines
  • Protecting insurer client's interests at all times
  • Dealing with customers, clients and colleagues in a pleasant and courteous manner
  • Ensuring that case information is recorded accurately
  • Liaising with the EAF in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
  • Helping to plan and put into effect medical repatriations
  • Providing caring and compassionate support to family members of patients and deceased relatives
  • Supporting, and becoming an integral part of, the Assistance team
  • To refer to a manager when any work falls outside their area of knowledge or expertise

Personal Qualities & Key Skills

  • Excellent verbal and written communication skills in English essential
  • Preferably fluent in at least one European language (preferably Greek, Portuguese, French or German), Turkish or Arabic (North African)
  • Proven successful experience of customer service role (experience in medical assistance not essential)
  • Experience of working shift patterns which include weekends, bank holidays and/or nights
  • Ability to work under pressure
  • Ability to empathise with people in stressful circumstances while at the same time defending a company stance, often under significant pressure
  • Be able to work as part of a team as well as on their own initiative
  • Excellent keyboard skills, both speed and accuracy, are also essential to the role

Required skills

  • Call Centre
  • Customer Service
  • Helpdesk
  • Languages
  • European languages

Reference: 34397208

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