Billing Operations Manager

Posted 8 March by Vodafone

Billing Operations Manager

Location: Wythenshawe, Manchester

Role Profile:

Vodafone Group Enterprise Operations delivers consistent, excellent service to all our 1700 multi-national clients. From designing to delivering extraordinary service that exceeds our customer’s expectations, we lead excellence across all our global markets and customer lifecycle.

The Billing Operations Manager will be responsible for leading product and customer billing teams responsible for all Billing Queries, Billing Activations, Manual and system bill production, DIQ Management and Escalation management split across customer management by product. Role would be an advocate and promoter of Enterprise Billing Operations internally and externally, where necessary attending customer sites to meet with and manage the relationship on behalf of Billing Operations.

Key Accountabilities:

Managing and leading the customer management teams to drive customer experience across all Enterprise customers.

Responsible for stakeholder management up to senior and director level with regards to any customer escalations or issues with customers billing experience.

Accountable and responsible for ensuring small and large Enterprise customer multi-million-pound revenue invoices are produced in an accurate and timely manner.

Accountable for the assurance of cash collection through the DIQ process working with stakeholders.

Responsible for customer experience across multiple OpCos and providing a managed service to VGE.

Experience required:

Proven track record of managing high performance teams.

Change management background

Escalation management experience

Excellent communication skills and someone that has a sound commercial understanding to help build relations with internal teams

Ability to manage individual and team performance at all levels

Company Overview

Group Enterprise Operations (GEO) provide customer and technical support globally to Enterprise customers. Providing services to local and global customers, Group Enterprise Operations manage the full product portfolio across mobility, fixed line services and unified communications.

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too. Our excellent flexible benefits programme allows you to choose what’s right for you. Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.

To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here.

The future is exciting.


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Reference: 34637169

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