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Billing Manager

Posted 6 March by Bagnall Hopkins Recruitment Easy Apply Ended

Billing Manager


£25,000 to £30,000 depending on experience

Would you like the opportunity to work for a growing company, with fantastic career potential? My client is an expanding technical specialist that supplies solutions to large and small organisations. These solutions are built around industry leading technologies from the world's leading vendors.

Reporting to the Commercial Manager, the Billing Manager will be expected to carry out but not be restricted to the following duties:


  • Responsible for the day to day running of the billing platform; importing and checking Call Data Records (CDRs), usage reporting, correcting and analysing rejections.
  • Deal with all billing queries from end customers and internal departments.
  • Liaise with different departments including operations, project, billing and finance to resolve queries for customers on time.
  • Ensure all activities are logged appropriately in the CRM system.
  • Assist operations / projects teams in adding new customer billing information in to the billing system, along with double checking the input of others in order to minimise errors.
  • Downloading and importing of CDR files for the monthly bill run.
  • Keep supplier tariffs up to date to ensure profit is reported correctly.
  • Work through the monthly rejects and fixed reconciliation for the monthly bill run.
  • Reconcile supplier invoices against what customers are being billed and raising queries appropriately to suppliers.
  • Perform administration tasks within the billing system and CRM system to ensure records are accurate and up to date.
  • Utilise various portals for different products and suppliers.
  • Provide reports from the billing system to the Commercial Manager on a monthly basis.
  • Record accurate details on the company’s Microsoft Dynamics CRM package and Union Street aBILLity

billing system.

  • Manage the process of on-boarding new clients in the billing platform.
  • Finalising and processing the company’s monthly bill run 16th of each month.

Customer Services

  • Answer the telephone and emails and dealing with first-line billing queries.
  • Log support cases both internally and with external suppliers.
  • Keep the customer fully informed of updates.
  • Assist in resolving any queries from clients or resellers.
  • Answer the telephone and emails and deal with first-line queries.
  • Log support cases both internally and with external suppliers.
  • Keep the customer fully informed of updates.
  • Ad-hoc support will also be required from time to time with other areas of commercial and operations, such as: mobiles, sales support, provisioning, technical support.

In addition, you will create standard operating procedures to ensure that all aspects of Billing Support is completed uniformly.

Qualifications/Experience/Skills (the ideal candidate MUST have these skills and prior experience)

  • Experience using Union Street Billing platform (aBILLity)
  • Previous experience billing wholesale mobiles through aBILLity
  • Excellent communication skills for dealing with customers, resellers & suppliers
  • A solid understanding of MS excel data manipulation and reporting
  • Strong organisational, presentation, and customer service skills.
  • Extremely competent in written communication / reporting skills.
  • Ability to multi-task and adapt to changes quickly.
  • Awareness of all business departments and how they work together.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Understanding of telecoms and IT billing to include WLR, Ethernet/Data circuits, Mobile calls & services, ADSL/FTTC, SIP, Inbound & NGN

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

Follow us on Twitter @bagnallhopkins, and take a look at our Facebook page.

Required skills

  • Communication Skills
  • Customer Service
  • Microsoft Excel
  • Organisational Skills
  • Billing Systems

Reference: 34621191

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