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Billing Analyst

Posted 6 March by NPOWER Featured Ended

Brilliance begins with you…


We currently have an opening for a Billing Analyst within our Billing & Industry Data area. Within this area, working alongside other departments, we ensure accurate customer data is received, in order to bill them correctly.

Role Description
Our Analysts ensure we receive quality metering and consumption data from our customers, to support the billing process. They manage the performance of  external metering agents in order for npower to meet its regulatory obligations.  

Within this role you will provide support to Senior Analysts by investigating  complex queries and liaising with relevant stakeholders to ensure a satisfactory resolution.

You will ensure that excellent customer service is maintained by managing customer expectations and resolving any issues that arise in an efficient and timely manner.

You will have the ability to work towards business targets and deadlines to ensure Service Level Agreements are achieved.

Required skills and experience

  • Excellent communication
  • Strong analytical skills
  • Attention to detail
  • Stakeholder management

Why you should apply
As well as a competitive salary and impressive benefits package you’ll also get the opportunity to really shape the future of our business. Along the way, we’ll give you all the support you need to develop your skill set and achieve your long-term ambitions.

Salary and package details
Starting salary £19,209
To see the fantastic range of benefits we offer to employees, please visit:

Our company
npower is one of Britain’s leading energy companies, and is part of the innogy SE group.
We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South West, Midlands, North and The North-East of England.
Every year, we issue over 22 million bills and answer around 2 million phone calls.
npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Reference: 34620175

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