OneSelect is a dynamic new entrant to the UK Energy market. We are a small bunch of people who are passionate about energy supply and believe it really can be fair, simple and innovative! We pride ourselves on offering a genuine, helpful and friendly service to all our customers and we’re looking for Billing Advisors that will truly live by these values.
We’re young, growing fast and we’ve got big plans! We’re looking for people that want more than just a job so if you’d like to join a company where you can really have an impact and rapidly progress your career - read on!
About the role
You’ll be part of the Billing team who are an essential core part of the larger Operational department at OneSelect. They ensure that all OneSelect customers are billed accurately and on-time.
Your role will be to manage inbound billing enquiries from internal teams including ensuing refunds, re-billing requests and ad-hoc billing requirements are undertaken, complaints are resolved and procedures are compliant. You’ll identify any customer billing errors, and investigate and resolve these within agreed SLAs. You’ll also monitor and amend any billing exceptions, recognising trends and escalating as necessary and working in line with KPIs to meet agreed billing performance.
What you’ll need if you want to apply:
Experience of working in a back-office function, preferably within a Billing team is essential and ideally, you’ll have knowledge of, and experience in, the energy industry. You must have had experience of working to KPIs in a regulated environment and experience of handling inbound and outbound calls and emails.
Organised and switched on, you’ll be a natural problem solver with strong analytical and numeric skills, great attention to detail and excellent and straightforward communication skills both verbal and written. You’ll be a people person - someone who enjoys delivering a great customer experience and has the ability to build strong relationships with a diverse range of customers and internal/external partners. You’ll also have the ability to learn and use processes and technical information and will be comfortable working with others and owning solutions.
What you can expect from us
A fun and supportive working environment in a great location very close to Reading train station and the town centre. We have a pool table (we’re thinking of starting a team!) free tea, coffee, soft drinks and fruit and a naughty cupboard stocked with crisps and chocolate to keep you going during the working day!
As we are a brand-new energy company, we are still fully defining our range of company benefits but we do already offer:
- Competitive salaries
- 25 days’ annual leave + bank holidays
- Full additional training and support (where required)
- Career progression at its best
- Childcare Vouchers…. and more to come!
Our working hours are 0830 - 1700 Monday to Friday.
To send your CV for immediate consideration please hit APPLY now.
OneSelect is an equal opportunities employer
- Analytical Skills
- Customer Service
- Highly Numerate
- Process Driven
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