Billing Advisor (retail energy)

Posted 12 February by Utility People Featured

Role: Billing Advisor
Location: Newport

Salary: £21,000-£25,000 DOE

My client is an established B2B power and gas provider and are looking for a Billing Advisor to join the Billing Team. As Billing Advisor, you will be resilient, determined and have a positive can-do attitude, with a strong understanding of the electricity market and experience of working in a B2B environment. If the Billing Advisor role sounds interesting - apply today!!!

Key Responsibilities:

  • Manage and resolve external and internal customer queries to agreed SLAs
  • Maintain customer data held within the main billing system
  • Proactive and reactive correspondence with customers via telephone, email and letter
  • Review bills and create rebills where necessary
  • Manage electronic billing
  • Liaise and work with other internal teams, mainly; Industry Operations, Customer Payment and Customer Care teams
  • Maintain change of tenancy process
  • Ensure that all billing procedures are compliant and adhered to
  • Work in line with all set KPI’s
  • Ad hoc operational activities

Experience required:

  • Strong understanding of the electricity utility industry
  • Experience of working in the B2B electricity market
  • Strong communication and rapport skills, both verbal and written
  • Ability to work under pressure
  • The ability to work well as part of a team as well as on your own
  • IT literate

Reference: 34000146

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