Bilingual Dutch VIP Account Manager - £27k - Online Marketing Company
Bilingual Dutch VIP Account Manager
iGaming / iGambling
£27000 + Commission
We need you to join a sociable, vibrant, multicultural team for a global iGaming/iGambling company in the city. The company itself specialises in all aspects of online marketing, website and online gaming/gambling creation. This is a new role due to the vast exciting expansion of the company and the high demand for their services!
The main purpose of this role is to manage the growing VIP Dutch speaking customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk.
Operating within their creative workforce, your duties shall include:
- To deliver the best possible service Account Managers respond to and initiate contact with players via phone, email and Whatsapp, with occasional in person client entertainment days too
- VIP Account Managers are VIPs’ direct contact at the company and it is the account managers responsibility to liaise with the necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service.
- Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting campaign performances.
- You will also be required to attend weekly/monthly team meetings to exchange insights on VIP market trends/player experiences and contribute to the success of the brand.
If you have experience in a sales, account manager, or recruitment position, and have fluent written and spoken Dutch I'd love to have a chat with you! Get in touch!
- Account Manager
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