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BI Solutions Consultant

Posted 5 January by Equiniti Ended
Role Summary

We are looking to recruit an experienced individual with proven analytical, requirements gathering and BI/MI solution design and delivery skills, interested in joining a growing business currently developing an exciting proposition for new and existing customers.

Whilst the role is based at our Walton-on-Thames office, it will require frequent travel to customer sites and other Equiniti offices nationally. The role will also require flexibility in working hours to be able to provide project support to our customers during key project phases. This may necessitate weekend and/ or evening work at short notice.

In this role you will be part of the team responsible for delivering a programme of system implementations to Tier 1 customers. This will involve being responsible, along with a team of Business and Solutions Consultants and Project Managers, for the implementation of Equiniti Charter software and services within agreed timescales, quality standards and budget.

Working closely with the Product and technical delivery teams, the BI Consultant role will focus on the development of a BI solution using industry best practice techniques, tools and technologies that will look to transform transactional Data captured in Equiniti Charter’s market leading case management application; providing the readable information which business users will be able to use for MI purposes, such as being able to carry out detailed Root Cause analysis and show information and trends relating to customers, which will help define specific treatment strategies.

Department Information

Charter UK - part of the Equiniti Group - is a business critical supplier of enterprise-level Customer Feedback Management Systems and Workflow Management Systems with over 20 years industry experience.

Core Duties/Responsibilities
  • Define the BI/MI strategy and roadmap
  • Develop a BI Practice and build a team to support project delivery and on-going service requests
  • Create a revenue generating BI Consultancy service
  • Oversee and lead complex data warehouse projects including, data warehouse modelling, ETL, dashboards, reports and other BI solutions
  • Undertake development projects requiring the use of Microsoft Technologies: SQL server SSIS, SSRS, SSAS and Power BI
  • Be constantly challenged to assess, innovate and recommend new technologies in order to deliver better solutions for Clients
  • Help develop and drive the technical capabilities within the BI practice
  • Act as a leading technical expert within the Analytics practice
  • Analyse and review designs and work requests to ensure best use of technology deployment
  • Participate in the delivery of complex and/or large implementations to the customer in a timely and cost effective manner
  • Develop a strong understanding of the Equiniti Charter core software and understand how best to use it to meet with a requirement
  • Be the lead in solution design, prototyping and subsequent builds of MI/BI software solutions, ensuring technical and functional specifications are accurate and relevant
  • Report project progress to and liaise with customers and management as required and escalate any project issues in a timely manner as specified in the agreed escalation procedures internally
  • Provide presales support to Sales Team Members when necessary including estimates of effort
  • Be involved in the mentoring and training of junior colleagues where required
  • Building and documenting best practice configuration and implementation procedure models for existing and new products
  • Ensure product documentation (internal and external) is fit for purpose and maintained regularly throughout the lifecycle of the product
  • Be aware of any current Sales strategy with customer that could affect the nature of the project either in Design or delivery

Skills, Capabilities and Attributes

Suitable candidates will need to demonstrate experience in the following:

  • Experience working with BI tools, such as Power BI, SSRS and Business Objects
  • SSIS/SSRS/SSAS
  • An understanding of data manipulations and analysis concepts
  • Data warehouse projects including, data warehouse modelling, ETL, dashboards, reports and other BI solutions
  • Experience in SQL up to and including 2016
  • Experience of working in a complex project environment with definitive objectives and deadlines
  • The capability to analyse business requirements and identify software solutions
  • Hands on experience of designing and configuring a complex software system in an enterprise environment
  • An understanding of how to manage work to meet the customer’s expectations and control scope
  • That you are an articulate and positive person with excellent communication skills both in writing and verbally
  • Excellent presentation skills
  • Excellent customer facing skills
  • The ability to act as an interface between business and technology
  • The ability to build relationships with key customers’ IT staff such as project and programme managers when working on implementation

Required skills

  • BI
  • Business Objects
  • Data Warehousing
  • Microsoft SQL Server
  • Technical Solution Design

Reference: 34147718

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