Bench Store Manager, Nottingham, Mansfield, Ashbourne

Posted 6 March by Clintons Featured

Clintons is in the business of helping our customers celebrate life’s occasions and those of the people they care about. We understand that all kinds of relationships are to be treasured and we provide ways to enhance and cherish these everyday.

Under the leadership of our new owners we have a restructured estate geared towards on-going profitability, investment in our stores and a fantastic new product offering. Our stores really are benefiting from a radical transformation so it is an exciting time to join us on our journey.

As a Bench Store Manager you’ll be someone that shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focused retail manager. 

To be successful in the role, we are looking for:

Role Purpose:

To join Clintons as a Bench Manager and provide additional Store Manager support within a pre agreed range of stores for a limited period of time. Whilst in the role of a Bench Manager, a Responsibility Allowance will be awarded in recognition of the additional duties and to cover travel. This role is an ideal opportunity to learn about life at Clintons and further develop your skills ready for the next step, which will be to run your own store and transfer to the position of Store Manager.

Role Responsibilities:

  • To drive the sales and profitability of the store obtaining outstanding results
  • To set an example and deliver exceptional customer service with in the store
  • To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved
  • To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards
  • To provide additional Store Manager support to the bench stores as an when required by the Business
  • To be responsible for store stock control, stock count, store payroll budgets and targets
  • To motivate and drive the team in achieving and exceeding agreed objectives
  • To work with the District Manager and HR in dealing with people issues effectively and in a timely manner
  • To be responsible for recruiting and establishing a high performing team ensuring they are continually developed
  • To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards
  • To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances
  • To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store
  • To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
  • To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors
  • To plan and conduct regular 121s, reviews and appraisals with the team in accordance with the performance management policy and procedures
  • To respond appropriately and timely to all customer questions and complaints, asking for help when needed
  • To take pride in living Clinton’s values and instilling them in the team
  • Perform additional duties and projects as assigned by management

Role Parameters:

  • Able to travel to other stores if necessary
  • Direct reports of Assistant Manager, Team Members

Working Arrangements:    

  • 5 out of 7 days
  • Availability to work weekends, early mornings and late nights
  • Availability to flex hours when workload requires this
  • Able to travel to other stores and occasionally other districts

Key Stakeholders:     

  • Store Team
  • District Manager
  • Central Operations Department
  • HR Department

Role Essential Skills:

  • Strong coaching and development skills in order to establish a high performing team
  • Enthusiastic, driven and motivated
  • Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner
  • Excellent selling techniques with a proven track record of driving sales and profitability
  • To be customer orientated with a track record of delivering exceptional customer service
  • Ability to multitask and meet deadlines
  • Strong communication skills
  • Commercial acumen

Role Essential Qualities:

  • Demonstrates integrity
  • Demonstrates passion and enthusiasm in every action
  • Recognises and celebrates success within their teams
  • Hands on approach and leads by example to set the standard of excellence
  • Is self-aware
  • Strives to be the best they can be by proactively growing and improving their knowledge
  • Is resilient, commits to action and delivers
  • Is able to show emotional consistency – in every store, every day
  • Understands their people’s drivers, strengths and capabilities and utilises these for the success of the business
  • Has a strong work ethic and sees all tasks through to completion, putting solutions in place before walking away
  • Demonstrates effective time management and prioritisation
  • Is flexible and open for change
  • Is prepared for whatever needs to be done to fit the needs of the business and has the ability to anticipate
  • Is curious and inquisitive, asking “why” with their team and customers
  • Applies a common sense approach to decision making
  • Is customer and people focused

Reference: 34074279

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