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Bar Manager - Potters Resort

Bar Manager - Potters Resort

Posted 17 July by Norwich Hospitality & Leisure
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As the longest established family business in our industry, we pride ourselves on our friendly happy team and the exceptional levels of Customer service that our Guests can expect to receive every time they visit us. With one of the highest levels of repeat business, we attribute this to our superb facilities, the very best in entertainment, good food, our excellent range and standard of accommodation and of course, most importantly, our fantastic team.
We are currently seeking an experienced Bar Operations Manager to join our Resort management team, with the capability to drive and manage our busy multi-operation Resort Bars department. This is an exciting opportunity for a focused and experienced Bar Operations Manager.
Key Responsibilities include:
• To oversee the day to day running of the Resort Bars (6 in total);
o Must have demonstrable experience as a (hotel) Bar Operations Manager, with at least 2 years previous experience at this level
o Must have the experience and ability to manage a large team – 30 plus in team, ensuring you are leading the team in the delivery of our exceptional 5 star Customer Service standards
o Must be commercially astute and sales focused, maximising every opportunity to increase sales and exceed targets.
• To deliver exceptional Customer Service;
o Ensuring the delivery of exceptional Customer service, both personally and by motivating and inspiring your team to deliver excellent Customer service standards at all times
o Driving and maintaining departmental operational standards ensuring the department runs efficiently and effectively
o Hands on support, working alongside the Bars team and leading from the front, dealing with a wide range of operational situations within this large multi-functional Resort
o Proactive and confident in dealing with any opportunities and Guest complaints, with the ability to close them swiftly and to the satisfaction of all parties concerned
• To manage and motivate your team;
o Exceptional people management skills, with the passion and ability to lead and motivate the team from the front, putting people at the top of the agenda to enable them to perform to their full potential.
o Leading, managing and developing the team, ensuring that they have the necessary skills to deliver to the standards required
o Has a genuine passion for people being our number one asset and supports this by recognising individuals and praising them, giving them regular and constructive feedback where appropriate and supporting our Resort annual review process
o Is aware of their individual team member strengths and weaknesses and is pro-active in the development of them, using coaching skills to help people achieve their potential

The successful applicants will have: ~
 Demonstrable experience in a similar Bar Operations management role
 The ability to deliver consistently high standards of Guest Service through their team
 Coaching skills with the ability to develop the team to deliver high operational standards and results
 A strong bias towards developing people to their true potential
 Excellent communication skills
 A strong, focused, work ethic with excellent attention to detail
 The ability to meet deadlines and work under pressure
 A positive attitude and outgoing approach

In return an attractive salary package together with:~

 Free use of sports and leisure facilities
 A fantastic friendly and happy team environment
 28 days holiday per annum (including Bank Holiday entitlement)
 Resort discounts for self, friends & family
 Internal Award & recognition schemes
 Personal development opportunities
 Contributory pension scheme

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34957680

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