Banqueting Head Waiter - Epsom - Immediate Start £21,000 - £23,000

Posted 12 June by Carlton Recruitment Easy Apply Featured

Banqueting Head Waiter

Epsom - Immediate Start

£21,000 - £23,000 (DOE) Shift based

Our prestigious Epsom based client is looking for an experienced and competent Head waiter to deliver a consistent and professional conference or banqueting experience to all guests.

RESPONSIBILITIES

  • Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared
  • Carry out daily schedules and organising banqueting casuals as required
  • Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity
  • Seek opportunities to deliver above and beyond, and promote other areas and services
  • Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
  • Ensure you understand menu and wines being served and you are up to date with your knowledge about the Audiovisual operation.
  • Receive comments, compliments and complaints from members and ensure that these are passed to the manager on duty to action
  • Ensure that you respect and support your fellow work colleagues and work collaboratively with other departments to good levels of teamwork and collaboration
  • Ensure that all billing is correct and posted through the EPOS system accurately
  • Maintain right level of casual staff and ensure correct signing in and out
  • Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
  • Comply with all business policies and procedures
  • Attend statutory training and comply with health safety and fire procedures at all times

PERSONAL SPECIFICATION

  • Basic food hygiene certificate
  • Customer service experience in a quality similar service environment
  • Good interpersonal skills
  • Highly presentable
  • Good communication skills and able to converse with members in English
  • Good attention to detail
  • Teamwork
  • Knowledge of Electronic point of sales

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Reference: 34435831

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