Banking Operations Officer

Posted 1 February by Redwood Bank

Redwood Bank launched in August 2017, with a view to offering a real alternative for small and medium sized organisations.

As a small, but passionate start-up bank, we offer a distinctively positive workplace, achieved through selectively recruiting people who share the same values as us and think and act collaboratively.Wehave a positive impact on our customers through ensuring the alignment and engagement of our people.

Our Banking Operations Team is looking for a motivated and enthusiastic individual to join their expanding team. This is an exciting opportunity for someone with a keen interest in finance to join us on our journey.

We require a customer-focussed Banking Operations Officer to provide essential risk management and controls to preserve and enhance the firm's assets and its reputation. The successful candidate will act as the first point of contact for customer banking services to include payments, account maintenance and online banking services. Responsibilities will include:

  • Assisting with the set up and maintenance of customer payments and regular payments
  • Account opening and maintenance
  • Carrying out payment investigations.
  • Dealing with customer enquiries.
  • Providing back-office support and service on banking operations.
  • Proactive in proposing and providing processing solutions.
  • General database maintenance
  • Registering and approving customers to the online banking system

We are seeking candidates who have administration experience, ideally within a Financial Services or corporate background. In addition, you will be able to illustrate that you can assess operationalprocess and implement necessary changes. Excellent numerical, communication and organisational skills and the ability to work under pressure to strict deadlines are all pre-requisites for the role.

Candidates must have a good understanding of the constantly changing regulatory environment within the UK as well as a good command for technology and its role within a growing business. This role will be an integral part in streamlining processes and implementing operational efficiencies.

You will demonstrate initiative when performing the above duties. Accuracy, flexibility and strong team working abilities are essential. This a fantastic opportunity to further your career within a new and growing bank.

Required skills

  • Customer Service
  • Organisational Skills
  • Account Maintenance

Reference: 34138447

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