We have an opportunity for an administrator to join our multidisciplinary team at Shepton Mallet NHS Treatment Centre on a bank basis. With an excellent reputation the Shepton Mallet NHS Treatment Centre has been delivering high quality care to NHS patients in Somerset for 12 years. The hospital has been assessed as top of the national PROMS table from patients having had knee replacements and eighth nationally for hip replacements. It was also recently rated ‘Outstanding’ by the Care Quality Commission (CQC) in a newly published inspection report - putting the it at the very top of the regulator’s quality ratings across England. We offer a range of treatments across a number of specialities including general surgery, orthopaedics, endoscopy, gastroenterology. gynaecology, urology, ENT and ophthalmology. We also provide diagnostic imaging and pain management services.
Referral Manager and Operations Lead
As a patient administrator you will work as a member of the administration team to provide a comprehensive administration/receptionist role to the unit. You will ensure that all patients are dealt with in a professional and courteous manner endorsing the patient centred approach of the team. In addition you will assist in the clerical function of the Unit. You role will also mean working proactively to ensure that outpatient clinics and theatre lists are filled to capacity at all times, reporting any shortfalls and any difficulties experienced with the booking of patients and the capacity available to the bookings manager and the day unit clinic manager.
• Good general education, GCSE/O’level standard including English or equivalent
Please note this is a zero hour contract. For more information about the Treatment Centre, please visit http://www.sheptonmallettreatmentcentre.nhs.uk/. Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. At Care UK, we actively promote diversity and equal opportunities.
To be successful in this role you will have: • Substantial reception experience in healthcare or service sector • Experience of dealing with the public in person and by phone • Excellent communication and interpersonal skills • Good skills using Patient Administration System (PAS) or equivalent systems • An understanding of information governance i.e. confidentiality legislation., data protection, caldicott
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