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Bank ICT Support Hub Analyst Telecoms Bank

Bank ICT Support Hub Analyst Telecoms Bank

Posted 31 October 2020 by NHS Business Services Authority

What will I be doing in my new role?

Simple…to work closely with both of our ICT Assistant Service Desk Manager and ICT Support Hub Supervisor, providing a first point of contact for our internal colleagues, external service providers and stakeholders, delivering a ‘first class’ support for any ICT or Telephony queries.

You will be working with a diverse customer base of users ranging from Consultants, Senior Management, Nurses, Health Care Assistants, Receptionists, Call Handlers, Administrators, and Secretaries, all with varying levels of ICT knowledge / skills who are reliant on our ICT/Telephony systems.

This is why we are looking for an individual with a warm, approachable and reassuring manner, who can provide main switchboard services with the ability to offer support to the user through the escalation process with a positive and pragmatic approach. This bank position is primarily providing Telephony services during the working day and ICT 1st Line support out of hours. Full training will be provided.

The successful candidate will be responsible for providing a calm, professional and efficient first point of contact for our ICT services to employees, managers and users of Trustwide ICT/Telephony systems working within the newly merged ICT Service Desk and Telecommunications Department; the ICT Support Hub. The right candidate will ideally have previous experience of working within a large Organisation preferably in an ICT support & Telecommunications customer facing service.

In return for your endeavours you can expect to part of a team committed to delivering high quality services and innovation to NHS staff and patients.

For further details / informal visits contact:

Julie Siddique

Telecoms & ICT Support Hub Manager


Reference: 41290971

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