About the Job
As a dedicated Coordinator who enjoys a busy, ever changing work environment we need you to join our growing team at the Coventry & Warwickshire Out of Hours (OOH) service on a bank basis.The Coventry & Warwickshire OOH service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed. The OOH service operates throughout a number of locations within Warwickshire, however, the Coordinator role is based in our administration office in Nuneaton. The Coordinator is the key link and liaison point for all members of staff and is responsible for the management, escalation and reporting of our Service. There is opportunity for the successful candidate to work as both a Coordinator and Coordinator Assistant, giving the opportunity to work more hours. As this is a Bank role, you are able to pick up shifts flexibly to fit around your schedule - we are however, looking for people who can commit to Bank holidays, short notice shifts to cover sickness and last minute cancellations. Within this job you'll be responsible for: • Managing call volumes within triage pool and home visits to ensure we’re meeting out targets. • Overseeing the whole service and providing direction/distribution of workload and support. • Managing and directing the Coordinator Assistants to provide adequate support. • Completing the Coordinator’s log, reporting any problems, escalation, concerns or absence/lateness on shift.
About Care UK
Care UK was founded in 1982. Today our healthcare services include treatment centres, prison health services, GP practices, NHS walk-in centres, GP out-of-hours and CATS and diagnostic facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK. Care UK is the largest independent provider of urgent care services in England incorporating OOH's, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times. For more information, please visit our website: http://careukhealthcare.com
• Have excellent telephone manner and interpersonal skills • Have previous experience within an administrative role • Have good IT skills and an understanding of data protection • Have sound knowledge and understanding of IT and Microsoft Office. • An understanding of the OOH national standard targets would be advantageous.
Once you have applied to this job, you will be contacted by Daniel who sits within our recruitment team by phone or email if you have been shortlisted for interview. If you would like a full comprehensive Job Description please email
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer. Care UK reserve the right to close this advert early, if a sufficient number of applications have been received.
We have bank positions available as both Coordinator & Coordinator Assistant, where you have the flexibility to choose when you work.
We are open from 18.30 – 08.00 Monday – Friday and 08.00 – 08.00 (24 hours) over the weekends and Bank Holidays so you will be required to work between these times.
The variances for both roles are as follows:
• £10.49 - £14.90 (Coordinator) & £8.46 - £12.68 (Coordinator assistant) per hour dependent of shift worked.
• Regional/national opportunities
• Free online and face-to-face training
• Online discounts
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