Care UK are currently recruiting for a Bank Administrator to support our High Wycombe team during busy periods and to cover holidays and sickness. This role will be based within a busy working environment offering patients assessment and treatment for musculoskeletal conditions. It requires an individual with the ability to work effectively as a multi professional team member within a fast paced environment. The individual should have excellent customer service skills and effective communication skills. To provide a comprehensive and patient-centred clinical administration process. The administrator will be responsible for taking incoming patient calls and queries, appointment scheduling, referral uploading and processing of completed discharge letters as well as any other administrative task to ensure the smooth running of the department. The administrator will be trained in all of the above duties, and will complete each task in line with the working patterns as directed be the Administration Lead.
•The administrator will process incoming referrals and capture complete and accurate clinical and demographic information. •The administrator will schedule appointments. •The administrator will process and forward discharge letters to referring GP’s. •The administrator will process all patient and customer queries and forward general messages to the appropriate personnel within the department. •The administrator will be required to use the electronic booking system and may also be required to use the Choose and Book system •Demonstrate respect and a professional approach towards patients, their families and other professionals. •Respect client confidentiality and privacy and adhere to current policies. •To participate in discussions at staff meetings and assist in the training and orientation of support staff and new members of the team. •To be aware of, and comply with, the Health and Safety at Work Act reporting all accidents/incidents. •To assist the team in achieving the optimal outcome for patient care. •Performs other clerical duties as directed by the Administrator Lead either generally or in instances where cover is required during the absence of other team members
•A good general standard of education •GCSE English & Maths
•Good communication – both written and verbal •Able to prioritise and complete tasks in a timely manner •Able to work under pressure •Excellent organisation and time management skills •Customer service skills •Good telephone manner •Flexibility
•Experience of working in a customer service environment •Good IT skills •Experience of working in a telephone environment •Experience of working in an administrative role •Experience of working within a healthcare setting •Experience of general office duties
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