Band 5 - ICT 2nd Line Service Desk Mobile Device Engineer

Posted 21 September by NHS Business Services Authority


An exciting opportunity within the ICT Directorate for a 2nd Line Service Desk Analyst/Mobile Device Engineer on a permanent basis is now available.

The post is located in Queens Hospital, Romford. The post holder will achieve this by providing 2nd line level technical support for all ICT incidents and requests to the ICT Service Desk. The level of support provided to the ICT user base will ensure that maximum uptime of localised ICT systems is maintained, which will enable Barking, Havering and Redbridge staff to make the best use of ICT systems during their daily work.

The post holder will primarily provide telephone support to users, consistently delivering a “client-focused” service which promotes excellent customer service and effective working relationships.
Full training will be provided for this role and if you would like further information please contact Mark Archer, ICT Service Delivery Manager by either telephone Ext. 6969 or email .

All new staff appointed to posts at the Trust will be subject to a 6 month probationary period. This will give the new staff member an opportunity to become familiar with the culture and working environment of the Trust.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Amanda Vickers, Recruitment Advisor, on ext. 3861.

For further details / informal visits contact:

NameMark ArcherJob titleICT Service Delivery ManagerEmail addressAdditional contact information

Mark Archer, email

Reference: 40937371

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