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B2C Customer Service Project Manager - London

Posted 9 March by Zachary Daniels Featured Ended

Zachary Daniels Retail Recruitment is currently recruiting for a Business to Consumer Customer Service Project Manager appointment in London with a salary up to £60,000 per annum. Our client is a giant within their industry and with exciting plans for growth and progression in 2018 this is an exciting time to be part of their business. A background within business to consumer customer service is imperative for this role and you would need experience working out of a head office to be considered.

As a Customer Service Project Manager, your responsibilities will include the following:

  • Gathering customer insights, and translate them into customer service enhancements for the business to develop
  • Drive innovation customer services; identify latest trends and best practices from within the business and the wider market, maintaining a roadmap of potential developments
  • Monitor and report on improvements performance service monitoring, performance and escalation; with customers at the centre of your focus, coordinate internal and external stakeholders to guarantee customer satisfaction
  • Act as a co-ordination point between the customer care supervisor and service providers to improve service and resolve customer issues
  • Coordinate activities with finance and logistics to ensure that all invoicing/crediting/refunding etc. are completed with minimal delay to the customer, and all escalations are resolved in a timely manner
  • Coordinate across functions to plan for exceptional events that impact on customers experience and ensure consistent delivery of services

In reward for your hard work, you will receive a salary of up to £60,000 per annum plus package which is reviewed throughout your career.

Zachary Daniels specialises in Retail Recruitment.


Reference: 34646618

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