AV Technical Support Engineer

Posted 4 days ago by Alecto Recruitment Ltd
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AV Technical Support Engineer

You will be offering 1st line technical support to customers of this AV supplier, almost all are AV Integrators. You will be working with customers who have issues with: control system, lighting control, audio/video switching and networking.

Key Responsibilities

Technical Support

  • Take in-coming support calls from customers in the UK and across Europe
  • Apply troubleshooting techniques with customers facing issues
  • Remote desktop support with customers where required
  • Provide Technical advice to customers searching for solutions
  • Ensure we provide the best possible support service
  • Escalate issues to vendors where necessary
  • Document common issues for support desk knowledgebase
  • Replace faulty products following our 'Advanced Replacement' procedure
  • Arrange repairs in-house or with vendors
  • Test new software, products and solutions
  • Register new Return Merchandise Authorisations for customers
  • Apply for Return Merchandise Authorisations with vendors

CRM Software Administration

  • Find, check or update customer details
  • Keep returns record up to date for support, logistics and accounts departments
  • Handle pricing and stock level enquiries for customers
  • Add Sales Orders for replacement products
  • Arrange local and international shipping

Essential Skills:

  • Experience providing 1st line technical support
  • Experience with a networking product range or Home Automation control system
  • IT or AV qualifications
  • Great communication skills
  • Work within a small team
  • Must have own car

Non essential skills but great to have:

  • Knowledge and experience of SAP
  • Advanced knowledge of AV product technical specifications
  • Ability to use programming languages to solve problems
  • Experience with Photoshop for user interface development
  • AV Rack building
  • XML Editing

To apply for this role and find out more details, please forward your CV to Joseph Martin, Alecto Recruitment. or call in strict confidence.

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches please forward your CV immediately. We thank all applicants who respond, but only those short listed will be contacted.

For more information about the positions we are currently recruiting for, please take a look at www.alectorecruitment.com

Required skills

  • Lutron
  • audio visual
  • av
  • crestron
  • rako
  • control4
  • cedia
  • home cinema
  • control 4
  • sonos
  • savant
  • smart home automation
  • multi-room audio
  • bose
  • multi zone audio

Reference: 37028793

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