AV Team Lead

Posted 17 October by Concept Human Solutions
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AV Team Lead

London salary up to £38,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Team Leader to be a key part of our team, and working onsite at a leading British multinational telecommunications company, taking full responsibility for monitoring AV Mailbox & AV ticketing system, handling of AV telephone enquiries, daily room checks, meet and greets, basic VC/AV meeting set up and level 1 support for technical issues.This is an exciting opportunity for an exceptional, experienced Team Leader to join an established operation with scope to drive and enhance the service at every opportunity.

Operational responsibilities to include:

  • Service Ownership of all aspects of day to day delivery to our clients and partners
  • Primary point of contact onsite for our client
  • Staff management to the onsite team/s and rota
  • Provide comprehensive reporting to the service delivery and account manager
  • Attend monthly and quarterly service review meetings
  • Provide a senior level of technical support at the point of escalation
  • Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison
  • Strong leadership and team building initiatives
  • Conduct weekly meetings to consistently improve the onsite service
  • Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer

Desirable skills:

  • Minimum of three years corporate AV support background
  • Knowledge of Audio-Visual systems and technologies
  • Knowledge in Event audio, video and lighting equipment both digital and analogue
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
  • Ability to multitask and work under pressure to meet strict deadlines
  • Remain client facing and calm under pressure at all times
  • Have excellent communication, time management, presentation and organizational skills
  • Be enthusiastic and self-motivated
  • Be able to establish productive relationships with people at all levels
  • Ability to use own initiative appropriately
  • Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.


* 3% pension contribution (After 6 months probationary Period)

* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions
they sell, Cutting edge video conferencing solutions
* Join a company who will value you and your opinions

Reference: 51442160

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