Automotive Technical Coordinator

Posted 6 March by Boxtree Recruitment

Boxtree recruitment are currently for an Automotive Technical Co Ordinator will be responsible for supporting national Sales clients and the Importer market helpdesk in the resolution of escalated vehicle concerns. The main purpose of the Technical Coordinator role is to support the coordination of aspects of the Technical Support process, such as the progression of delayed or aged cases. This includes communication with other departments in as well as senior management.

Candidate Responsibilities

  • Focus on aged cases globally to identify the extraordinary action needed to resolve the customer’s concern
  • Liaison with Engineering teams to progress delayed or aged cases
  • Liaison with Technical Support Engineers globally to progress delayed or aged cases
  • Liaison with internal departments to manage the prevent recurrence process, relating to issues which affect the delivery of efficient technical support and customer service
  • Management and resolution of high level concern cases received at director level, escalated and reporting on vehicle specification changes presenting findings on an agreed regular basis to senior management

Candidate Specifications

  • Experience of vehicle repairs within a franchised retailer, preferably at a Master Technician level or equivalent
  • Ability to describe and understand complex technical issues clearly
  • Strong diagnostic and analytical skills
  • High level of computer literacy, especially Microsoft Excel, Word, PowerPoint Google Sheets, Documents and Forms
  • Excellent verbal and written communication skills with exceptional attention to detail
  • Strong interpersonal skills - ability to liaise and communicate at all levels
  • Enthusiastic, flexible and proactive personality with good problem-solving abilities
  • Strong organisational and time management skills - ability to work with minimal supervision

Working hours

Full time - 40hrs per week

Package up to £35k

  • 25 days annual leave o Company contributory pension plan
  • Cash back health care scheme
  • Life assurance Company sickness policy car Salary exchange scheme

Required skills

  • Analytical Skills
  • Automotive
  • Engineering
  • Interpersonal Skills
  • Sales

Reference: 34615450

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