Automotive Claims Advisor

Overview:

Great opportunity for an Automotive Claims Advisor to join the fast-paced Service and Repairs team of a successful automotive company in Reading. This is a varied and busy role, providing quality customer service to advise on bookings and assess customer vehicle claims. Great company discounts offered in addition to competitive salary.

Responsibilities:

• Liaising with customers and appointed garages regarding servicing, MOTs and repairs

• Selecting garages to carry out work and agreeing cover for claims

• Assessing garages diagnosis for repair work, ensuring labour and parts prices are reasonable

• Regularly updating and advising customers on bookings and warranty issues

• Resolving any issues or complaints as positively as possible

• Maintaining a high standard of customer service

Requirements:

• Previous customer service experience either within a garage or office environment

• Good knowledge of vehicle parts

• Any experience of vehicle warranty/insurance claims would be highly advantageous

• Friendly and polite telephone manner

• Confident computer skills and strong attention to detail

• Able to work well under pressure

If you think you are suitable for this role, then please click 'APPLY’ now!

Recruitment Note:

Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.