Automation Specialist - Leading Independent IT Provider

Posted 5 April by Robertson Sumner Ltd Easy Apply

Automation Specialist - The Opportunity:

You will be responsible for the design, deployment and refinement of automated processes within the department. The primary focus will be the initial scripting of the Automate RMM notifications to filter out pertinent information. This will then transition to the ongoing monitoring and enhancement of the processes underpinning remote support. Key responsibilities will include, but not be limited to;

  • Work with internal staff to develop, automate and document custom and manual processes.
  • Administer, maintain and enhance monitoring & management tools, including print audit software, CS Remote Care, E-maintenance, EVault and Connectwise Automate
  • Key stakeholder in ConnectWise Automate and Manage projects
  • Provide application support to internal users to ensure effective use of systems Investigate and resolve problems reported by users
  • Clear and concise documentation of ongoing work

Automation Specialist - Required Competencies:

  • Competence in using scripting + programming languages to automate frequently executed activities (Powershell, SQL and Connectwise Automate scripting)
  • Logical thinker with a process focussed mentality
  • Working knowledge of server infrastructure and networking Understanding of SQL queries and Visual Basic
  • Committed to continuous improvement of both yourself and our systems
  • A demonstrable ability to work in a team environment, follow detailed instructions and meet established deadlines is required

This position will require attention to detail, multi-tasking and analytical skills, as well as someone who works well in a team environment.

Automation Specialist - Company Overview:

  • UK-leading independent provider of managed print and IT services
  • Grown from three people to a team of over 120
  • Privately owned, and still expanding
  • Supplier accreditations include Microsoft, Novell, Canon, Minolta and Panasonic
  • 6 office locations
  • An accredited member of NAPPS
  • Certified with the ISO 9001 and ISO 14001 accreditation

Reference: 34833218

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