ATM Field Service Engineer - Romford

Posted 8 March by KBA Recruitment

Global Technology Company are recruiting skilled ATM Engineers for the Romford area

Salary £26700 to £28200 + London Weighting + 11% Shift Allowance (Weekend) + generous Quarterly Bonus Scheme + vehicle etc.,.

45 hours per week based on door to door shifts (Monday to Friday 0800hrs - 1800hrs)

Weekend Shift Patterns 2 X Saturday 0900hrs - 1700hrs. 1 Sunday 0900hrs - 1600hrs

Summary of Duties and Responsibilities

Reporting to the Regional Service Manager you will maintain your own patch of ATM’s maximising their ability to dispense cash. Consider company image seriously, both with your personal appearance and manner towards customers and the appearance of the ATM’s that you repair

Essential Duties and Responsibilities

  • Receive your daily work calls, manage and plan your own day according to geography and transaction levels of each ATM
  • Escalate ATM Technical problems to your Team Leader for guidance and help
  • Use resources available to you to aim to repair each fault first time, perform maintenance checks on each visit to prevent further faults from occurring
  • Conduct cleaning of ATM front fascia on each visit and check the branding and signage is correct
  • Perform hardware and software upgrades as requested
  • Understand engineer security levels and adhere to them
  • Comply with company security policies and procedures
  • Respond to performance appraisals and concerns
  • Manage own parts usage, return and boot stock

Minimal Knowledge Skills and Abilities required

  • Sound Technical understanding of ATM functions
  • ATM Engineering Break/fix
  • A willingness to learn new skills
  • A positive can-do attitude with regards to getting over problems, be willing to work as a team and help other engineers in times of heavy workload
  • Good interpersonal skills with Customer Care Team
  • Good interpersonal skills with Customers - in general
  • Valid UK Driving License
  • Ten Year Security Screening

Required skills

  • ATMs
  • Customer Service
  • Engineering
  • Field Service

Application questions

Do you have ATM Engineering experience?
Do you have Field Service Engineering experience?

Reference: 34641021

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