Our Clients, a successful Group of Accident Repair Centres are currently seeking an ATA VDA for their Rotherham site.
They are offering a salary of between £25K to £35K plus benefits such as Car Allowance, Mobile Phone, Pension, 20 Annual holidays plus 8 bank holidays and Healthcare.
Working hours are Monday to Friday 8:00 am to 5:00 pm (Minimum 40 hours per week) plus Saturday mornings (on rota basis).
Objective: Maximise Paint & Body Centre profitability through the use of professional techniques
·Sell additional products, services and repair works in a professional manner
Objective: Maximise customer awareness of all available Paint & Body Centre Retailer services
·Ensure customer awareness of all products and services available
·Approach all customers and assist with requests, including requests for estimates for vehicle repairs, parts sales and other sales
·Maintain effective liaison with parts and workshop
·Ensure the tidiness of the Paint & body reception desk to promote the professional image of the facility and that all displays / promotions, prices, materials etc. are current and in first class condition
Objective: Ensure highest level of customer care and satisfaction at all times
·Maintain availability to the Paint & Body reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
·Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
·Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
·Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
Objective: Maintain excellent standards of departmental administration
·Initiate job documentation and maintain records
·Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
·Document all warranty work as per Bodyshop requirements and ensure the customer signs for all work undertaken
·Accurately maintain departmental systems
Objective: Help Paint & Body Centre to achieve industry-leading standards of process efficiency
·Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials and other costs for repairs
·Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
·Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
·Ensure compliance to all health and safety / environmental / company policies
·Undertake other tasks and responsibilities as requested by Operations Managers
For more information, please feel free to call Susan Valentine at Forward Thinking Personnel.
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job
"Office Assistant jobs in London"