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Associate Director - Retail Management

Posted 4 January by CBRE Ltd Ended
Job Title: Associate Director - Retail Management
Location: London

About the Team:
Asset Services is one of CBRE’s key service lines. Led by Richard Williams, the business formerly known as Property & Asset Management currently employs circa 600 people within the UK.

They enable their clients to focus on their core business by managing their real estate with total efficiency and with the aim of maximising its value. Their investment in both people and technology has created a state-of-the-art property management service, ironing out inefficiencies and adding value all the time.

The Retail Management Team is responsible for the management of approximately 45 shopping centres around the UK. In the last three years the CBRE team has risen from 8th position to 4th in the Trevor Woods ranking of retail managing agents.

Collectively the team comprises 17 fee earners (including 5 Directors) and generates a fee income to the business in excess of £3m. They have an ambitious yet realistic growth objectives with an anticipated projected income of circa £4m in the next 3 years.

Key Responsibilities:
  • Assist the client and lead the CBRE on site and finance teams with the preparation and ongoing monitoring and reporting of NOI.
  • Responsibility for the accurate forecasting, management, reporting, reconciling and billing of Head Rent and turnover rents.
  • Responsibility for the setting of Commercialisation budgets and all aspects of the management of the Commercialisation team including budget monitoring, reporting, approval of lettings, documentation of lettings and regular client reporting.
  • Responsibility for the setting and monitoring of Car Park Income budget.
  • Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI’s and RICS guidelines. Monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available. Deal with all service charge queries from tenants. Maintain Service charge apportionment schedule and advise client on any appropriate alterations.
  • Working with the Centre Director and on site team as appropriate to ensure that a client approved Marketing Strategy is in place for the Asset, together with a detailed and budgeted marketing plan. Responsibility for monitoring the marketing budget.
  • Working with the onsite team to ensure that detailed and accurate reports on Tenant trading, Footfall, and other KPI’s are being produced and ensure that good relationships with all tenants are maintained.
  • Working with the client, on site team and independently to ensure good relationships with all business stakeholders including the Head Lessee.
  • Responsibility for the Retail Delivery Team and the approval of all Tenant Shop fits in accordance with relevant leases and statutory approval.
  • Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.
  • As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.
  • Manage the transition of client/properties in and out of CBRE management
  • Responsibility for all day to day property management to ensure full compliance with all statutory liabilities, including the carrying out or property inspections and the accurate maintenance of the property data base system.
  • Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants and oversee the management of all claims.
  • Responsibility for managing all tenant applications and taking appropriate action in response to any legal notice in accordance with lease obligations, statutory obligations and any other legal documentation in existence. Ensure that tenant application invoices are raised and paid promptly.
  • Ensure that rent, service charge and insurance demands are raised accurately and on time and that credit control targets are met.
  • Identify and progress opportunities for cross-selling activities, and explore opportunities for new business generation.
  • Take appropriate action and report to client in respect of all forthcoming lease diary events
  • Play an active part and lead role in the various working groups and projects run by the Retail Asset Services team.
  • Manage on site teams and direct reports within CBRE.
Key Skills/Knowledge
  • RICS qualified with a minimum of 5 years’ work experience in the UK market, preferably to include some experience of retail management.
  • Constantly updating knowledge of legislation and other current issues relating to retail property management in order to advise clients and support the Retail Asset Management Team.
  • Able to build and maintain relationships with clients, occupiers and all other stakeholders.
  • Understand and grow knowledge of the clients’ investment objectives.
  • Be able to recognise opportunities for selling additional services to clients, including cross-selling.
  • Understand the principles of lease structure and be able to read and understand a lease.
  • Be able to apply legal principles of tenant applications for consent and the processes to be followed.
  • Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease.
  • Understand VAT, banking and credit control methods.
Person Specification
  • Good interpersonal skills.
  • Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met.
  • Accurate and exceptional attention to detail with excellent numerical skills.
  • Pro-active and enjoys working autonomously and as part of a wider team.
  • Confident and assertive where required.
  • Sociable and outgoing.

Required skills

  • Asset Management
  • Budget Management
  • Financial Management
  • Financial Reporting
  • Forecasting

Reference: 34133850

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