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Assistant Manager - Up to £19,000 - Finchley Road

Posted 7 March by Switch Consulting Recruitment Limited Easy Apply Ended

Objective:

Support the Store Manager to lead, motivate and develop a team to maximise the sales potential of the store and to meet and exceed customer expectations. To professionally represent american golf, upholding its aims, mission and values; operating in line with company procedures, policies and relevant legislation.

Key Tasks:

Sales and Customer Service

 Ensure the GAMES sales process is effectively executed in store:

- Greet/Approach

- Ask Questions

- Match

- End/Close

- Sell Essentials

 Drive excellent standards of customer service in store through weekly coaching, in line with the GAMES sales cycle.

 Maintain knowledge of new and ongoing trends within the golf market and identify competitor activity; suggest proactive business steps to maintain competitive edge, providing feedback to Store Manager and Regional Sales Manager and taking action as appropriate.

 Drive the team to achieve store targets and KPI’s - Sales, Margin, Average Transaction Value (ATV), Items Per Basket (IPB), Net Promoter Score (NPS).

 Proactively seek feedback on store performance and contribute to a continuous improvement culture.

 Confident in solving customer problems quickly and effectively.

 Develop and maintain strong working relationships with 'internal customers’ e.g. Retail Support Centre, ?Warehouse, ecommerce, other Stores and Regions.

 Providing our customers with the right golfing knowledge and products so that every customer leaves ?inspired to enjoy their game. ?

Operations

 Ensure all Company policies, procedures, guidelines and checks e.g. Store Routines Checklist, Health & Safety, Fire Safety, Security, Stock Management, High Value Stock Checks (HVSC), Cash Handling, Stock Transfers, Trade-In, Loan Clubs, Banking etc. are followed by self and store team.

 Accurately analyse store data to make informed decisions.

 Work with the Store Manager to manage shrinkage in store and deliver stocktake results in line with ?Company expectations.

 Reduce the risk to stock through vigilance on refunds, mark downs, returns and voids.

 Demonstrate effective time management, planning and organising skills in regards to daily, weekly and ?monthly store tasks.

 Understanding and operation of the Navision system.

 Compliance with and effective execution of retail merchandising principles including, replenishment, ?barcodes, pricing, POS, housekeeping etc.

 Ensure services are competently offered by trained personnel and operated in line with Company ?standards and health and safety requirements e.g. club fits, repairs and re-gripping etc. ?

Leadership

 Motivate, lead, coach and drive the team to achieve store objectives.

 In the absence of the Store Manager, Effectively communicate Company and store information through ?daily briefs, task lists, team meetings, scorecard reviews etc.

 Assist the Store Manager to make effective recruitment decisions in line with the Company recruitment ?process.

 Induct and train all staff members efficiently and encourage the personal development of team members.

 Effectively delegate tasks, encourage individuals to develop and increase their knowledge ensuring a ?multi skilled team.

 Manage team performance, identify and promote good performance and effectively deal with under- ?performance.

 Assist the Store Manager to ensure all staff are appraised in accordance to company guidelines, conduct ?1:1’s to drive performance.

 Drive company initiatives and continually reinforce the customer proposition with the team.

Reference: 34626039

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