Morgan Hunt is currently working with a leading healthcare membership body to recruit a Member Services Manager. The position will be working on a Permanent basis in London, paying £33,000.
This will be an internally focused role, ensuring smooth operations of the membership department with a focus on member retention.
Management of day to day activities and line management, with regular reporting on targets.
Administration of registration process to members, and overseeing database management including accuracy and data protection compliance.
Management of customer helpline, ensuring excellent customer service experience to current and potential members
Overseeing renewal, retention and recruitment processes, systems and communications to reach agreed targets, aiming to improve membership satisfaction
Assisting with membership income budget administration
Monitoring and quality control of membership communications, materials and templates ensuring information is up-to-date, accurate and relevant, meeting member needs and corporate guidelines
Conducting dedicated non-member and ex-member reactivation campaigns to maximise growth across all membership categories
Supporting developmental projects to deliver new member benefits and experience
Production of reports and analysis
Experience of working with complex membership and subscription computerised systems with the ability to manipulate data from various databases
Experience of working with membership computerised systems (CRM) and ability to work with data
Experience of customer relationship management
Excellent IT Skills (i.e. Microsoft Officer, accounting software)
Proven ability to analyse and forecast using statistical data
Excellent communications skills both written and verbal
Ability to handle sensitive, confidential situations and complaints
If you are interested in this role, please apply with your CV ASAP.
Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer.
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