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Assistant Manager Hull

Posted 7 March by Switch Consulting Recruitment Limited Easy Apply Ended

My Client

My Client is a Family owned manufacturer and retailer of fitted kitchens, bedrooms and bathrooms. Their goal, to be number one in all aspects of our business and in the markets they operate, relentlessly pursuing excellence and growth.

You'll need to be driven and ambitious to achieve your targets, whilst providing an exceptional customer journey. This is a fast-paced sales management role, where you’ll lead your team in achieving the required leads and appointments, so you’ll also need to have sales and management experience for this role. You’ll probably have experience in a role such as Branch Manager, Showroom Manager, Store Manager, Assistant Manager or other management related role.

Here are more details of the role:

Critical purpose of role:

- To deliver exceptional customer experience; from initial engagement through to delivery or completed installation

- To manage retail showroom team to deliver expected sales targets & service standards

- To ensure that company values are adhered to throughout the showroom & to develop skills across the team

Main responsibilities:

- Manage end to end customer experience; sales model, engagement, qualification, design, delivery and installation

- Managing and coaching in the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom

- HR; Conducting regular 1-2-1s, Performance Development reviews with the showroom team & interviewing / recruiting as required

- Working with Installation Managers to ensure service standards of fitters and installations in general are maintained

- Working with the Showroom Manager to identify individual training requirements across the showroom team

- Communicating with customers to ensure they are happy with service, products & installation

- Managing lead bank, generating appointments & managing outstanding quotes to ensure sales are converted

- Allocating web, telephone and walk in customers to designers

- Supporting showroom team with escalations and issue resolution where required

- Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally

Relevant Qualifications

- Mandatory: IT skills, 3-5 years retail experience or service led sales experience, 1-2 years managing a team

- Desired: HND or Equivalent, design experience

Some Benefits

- Fantastic pay - best pay package in the kitchen sector

- Amazing perks & benefits

- Great career opportunities with ongoing expert training and ambitious expansion plans

- Amazing incentives during peak seasons

Salary £25,000 Plus a fantastic OTE

Please apply below

Required skills

  • Management
  • Sales

Reference: 34633143

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