Assistant Housing Officer

Posted 20 August by 4Recruitment Services

4Recruitment Services are seeking a Assistant Housing Officer (Housing and Tenancy Management) to work within Leicestershire.

Hours: 36 Hours per week

Shift: Full Time

Pay Rate: £8.00 - £11.00 per hour

Are you a passionate and organised Assistant/Housing Officer with at least 2 years minimum Housing & Tenancy Management Experience?

Are you looking to join an organisation built on innovation and experience, with a 13-year track record of progressing professional careers and making a positive difference to people's lives?


What you will be doing -

  • To assist and support the Senior Housing Officer and Housing Officers to deliver a good quality and customer focused Housing Management Service.
  • Undertake 'sign-ups' with new tenants explaining the tenancy agreement in detail, specifically the tenant and landlord obligations.
  • To co-ordinate referrals to support agencies.
  • Maintain databases as appropriate.
  • Monitor garage accounts and take action in accordance with the policy and procedure.
  • Assist in the co-ordination of paperwork for anti-social behaviour cases and estate inspections.
  • Occasionally assisting the Housing Officers by completing home visits for any aspect of Housing Management.
  • To input information into the IT system and extract information to provide statistical information, analysing data for reports as required by the Senior Housing Officer and Service Manager - Housing Management.
  • To make agreements for repayment of debt to the Council in respect of rent arrears.
  • To provide administrative support, including answering the telephone and general offices duties as required.
  • To undertake other duties within the scope of the job description, as directed by the Service Manager - Housing Management.

Duties and Responsibilities -

  • To provide the first point of contact in all aspects of Housing Management advising customers in line with policies and procedures.

  • Daily contact with tenants, applicants and their representatives concerning any aspect of Housing Management and conditions of tenancy, eg advising on anti-social behaviour, rent account monitoring, progress of adaptations, mutual exchanges, transfers, etc.

  • To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behaviour and rent arrears in order to assist the Housing Officers to provide advice and information to customers.

What You will need -

  • Previous Experience within Housing/Tenancy Management
  • Previous Local Authority Experience (Minimum 2 years)
  • Customer Service Experience

What we offer -

We will offer you Excellent & Competitive Rates of Pay, Organised Local Interviews. When registering you will be going through our Efficient Compliance Service and have a choice to use our Dedicated Umbrella Company (who offer indemnity insurance & a loyalty reward scheme).

If you are an Assistant Housing Officer and would like to express your interest please contact us for this great opportunity by callingAlex Tomkins on .

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Recruitment is done in line with safe recruitment practices. We are an equal opportunities employer.

Required skills

  • Social Care
  • Social Housing
  • Social Work
  • Housing Officer
  • Assistant Housing Officer
  • Social housing officer

Application questions

Do you live in the UK?
Do you have the relevant experience required for this role?

Reference: 35919009

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