Assistant Hotel Manager

Posted 17 October by Travelodge

Travelodge has an exciting opportunity for an Assistant Hotel Manager to join the team based in Crystal Palace. You will be on a full time permanent contract, with a highly competitive salary of Circa £21,000 per annum.

The job in a nutshell

As an Assistant Hotel Manager your job is to ensure that our customers and colleagues are kept safe at all times. You will be responsible for ensuring that customers have such a great stay that they want to return. Specifically, you will be responsible for motivating and engaging a team in a specific area of the hotel such as housekeeping, reception or in the bar café as well as deputising for the manager when they are not on site.

What you will be doing as our Assistant Hotel Manager

- Delivering fantastic service so that our customers have a great stay and want to return

- Working with the manager to review customer feedback and insight reports to create action plans that will improve the customer experience

- Delivering food and beverage services to brand standards

- Pre-empting any problems that may occur and put permanent fixes in place

- When problems do occur take ownership to resolve problems and empower the team to do the same

- Ensuring the hotel is safe and secure putting Health and Safety of colleagues and customers at the forefront of what you do

- Working with the Hotel Manager to ensure all costs remain within budget in particular payroll, laundry and key operational costs

- Inputting forecast and target payroll hours into the people system and ensuring that rotas are planned and communicated effectively

- Raising with the Hotel Manager when further equipment or expenditure is required above budgeted costs

- Working with the Hotel Manager to ensure the hotel maximizes sales opportunities, providing insight and intelligence into any local events

- Maximising food and beverage sales (where applicable) by cross and up selling

- Ensuring the team follow all company cash handling policies and procedures and they are carrying out accurate reconciliation

- Ensuring the hotel is operating to brand standards

- Walking the customer journey twice a day, taking action to resolve issues where necessary

- Ensure all maintenance jobs are logged promptly and work closely with Technical Services colleagues to ensure issues are resolved quickly

- Keeping colleagues and customers safe by ensuring the hotel meets its legislative requirements

- Making sure your team follow and comply standard work and processes across all areas of the hotel

- Ensure that public area cleaning is completed

- Support other hotels within reasonable proximity when required

- Be the Hotel Manager when they are not in the building

What you can expect from us as our Assistant Hotel Manager

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. Every day is different here and you definitely see life! We want you to bring your personality to work and we love our diversity

Reward and Recognition

You will earn a competitive salary and be entered in the hotel bonus scheme. You can also expect to enjoy generous room and food discounts as well as friends and family rates. We are committed to recognising a job well done and commitment to quality is rewarded.

Career and Development

We have transparent career paths at Travelodge and you get to choose how far and how fast you want to go. You can expect a full induction and further training relevant to your role and skill requirement. We advertise all our vacancies internally and so you will have the opportunity to apply for a multitude of roles during your career at Travelodge.

If you feel you are the right candidate for the role as our Assistant Hotel Manager then please click ‘apply’ now! We’d love to hear from you!

Reference: 33573000

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