Assistant General Manager - west coast of Scotland - ASAP start

Posted 25 November by Greycoat Lumleys
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A client of ours, a luxury hotel on the west coast of Scotland set in a gorgeous location is currently looking for an Assistant Manager/Deputy GM to join their established team. This hotel is very much on the luxury spectrum, being a member of Relais et Chateaux as well as having a dining room with 3 AA Rosettes. It's a small boutique style hotel with eleven bedrooms, which ensures that every guest has a personalised and warm interaction with the staff and hotel, with many returning year on year. This role is to start ASAP and accommodation is provided, which makes it a very appealing opportunity, particularly in this market.

The role:

  • Assistant Manager/Deputy GM supporting the General Manager in the day to day running of the hotel and deputising for him in his absence.
  • Taking on some of the GM responsibilities whilst the GM is focusing on some strategic projects.
  • Working to a 5* standard at all times, as befits the luxury nature of the hotel.
  • Looking after the team, which in busy teams is around 20-25 people.
  • Responsible for all areas of the business including housekeeping, maintenance, front of house, but not the kitchen.
  • Being guest facing and meeting and greeting guests and being the face of the hotel and the brand.
  • Answering client queries and handling any complaints
  • Rosters and holiday management.
  • Duty management and taking the phone on certain nights or weekends for on call.

You:

  • Are an experienced Assistant Manager with hotel experience.
  • Have worked in a similar set up before with minimum 4* experience.
  • Have a background in luxury and an eye for quality and for detail.
  • Manage people well and are an excellent manager who is hands on but will lead the team to do their best.
  • Respond well to instructions and to development from the GM.
  • Are a great motivator and know how to achieve results from the team.
  • Deliver consistently good service to the guests.
  • Are passionate about quality and maintaining the reputation of this hotel.

The role will suit you if you:

  • Love hospitality!
  • Are looking to work at a luxury level and want to further hone your skills at this level.
  • Are looking for a new challenge but want to stay somewhere for a long period of time.
  • Speak and write English fluently - this is essential for interaction with the guest.
  • Want to develop within your role and work with one of the best GMs around.
  • Are passionate about food - the food is of a high standard and so it will be advantageous if you have a knowledge in this area.

Accommodation: 2 bedroom converted barn, rent to pay £300pcm but bills (excl. wifi) are included

Driving essential to the rural location of the role.

Salary: circa £30k gpa

Start: ASAP

Responsible consultant: Diana Cheal

Required skills

  • Boutique
  • Luxury
  • Management
  • Boutique Hotels
  • F&B Management

Reference: 40820166

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