About the Role
Here at Manheim, we are now looking to appoint an Assistant General Manager - Operations who will be responsible for leading, managing and driving all aspects of the Operations function, providing dedicated support and resource to ensure effective delivery whilst maintaining customer service and operational excellence through best practice and work towards continued process improvement and efficiency, working within KPI/SLA’s.
Ensuring the Inspections team are productive and delivering a high quality of inspections at all times meeting SLA’s, closely monitor productivity and quality standards across the functions, completing or ensuring all management reports are produced and circulated, highlighting and addressing any performance issues and ensuring customer/internal complaints/queries are investigated thoroughly and in an acceptable timescale.
You will manage the flow of vehicles throughout the outside operation, ensuring all the functions from Inspection to Recon, Valet or Storage areas are working in harmony with each other to maximise capacity and efficiency, ensure the smooth integration of the Inspection and Manheim Assured functions, ensure any training requirements for the team or individuals are identified and effectively supported and complete all people management activities including; personal development, training and Learning & Development, as well as completing relevant performance reviews and process.
We’re looking for someone who has proven management experience within a similar environment, working within rigid regulation and procedures, experience within an Operational/Logistical environment and experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction. You will have budgetary and business planning experience and understanding and analysing financial reports or budgets with the ability to analyse data to drive performance.
You should have excellent customer service and administration skills, excellent interpersonal and communication skills both verbal and written, strong time management and organisational skills with the ability to work to tight deadlines and good analytical skills with the ability to work in line with KPI’s and SLA’s.
- Operations Management
- Operational Excellence
- Performance Issues
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