Our client is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Enterprises, one of the world’s leading media companies and providers of automotive services, our client handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, they provide a national physical and on-line auction network, comprising 18 centres.
They also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, they are the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
They are now looking to appoint an Assistant General Manager - Operations who will be responsible for leading, managing and driving all aspects of the Operations function, providing dedicated support and resource to ensure effective delivery whilst maintaining customer service and operational excellence through best practice and work towards continued process improvement and efficiency, working within KPI/SLA’s.
Ensuring the Inspections team are productive and delivering a high quality of inspections at all times meeting SLA’s, closely monitor productivity and quality standards across the functions, completing or ensuring all management reports are produced and circulated, highlighting and addressing any performance issues and ensuring customer/internal complaints/queries are investigated thoroughly and in an acceptable timescale.
You will manage the flow of vehicles throughout the outside operation, ensuring all the functions from Inspection to Recon, Valet or Storage areas are working in harmony with each other to maximise capacity and efficiency, ensure the smooth integration of the Inspection and client Assured functions, ensure any training requirements for the team or individuals are identified and effectively supported and complete all people management activities including; personal development, training and Learning & Development, as well as completing relevant performance reviews and process.
They are looking for someone who has proven management experience within a similar environment, working within rigid regulation and procedures, experience within an Operational/Logistical environment and experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction. You will have budgetary and business planning experience and understanding and analysing financial reports or budgets with the ability to analyse data to drive performance.
You should have excellent customer service and administration skills, excellent interpersonal and communication skills both verbal and written, strong time management and organisational skills with the ability to work to tight deadlines and good analytical skills with the ability to work in line with KPI’s and SLA’s.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
- General Manager
- Process Improvement
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